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Be Humble, Helpful, Human in Your Error Messages: Examples from Twitter and...
I’m thinking about error messages, and how two examples I stumbled upon just today — both short, both probably related to some temporary system problem, and both on popular social media sites —...
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The (Un)Usability of Wellness Websites
Recently, I was asked to conduct a usability evaluation of three prospective vendors’ wellness websites that my company is considering to offer our employees. Shortly into the exercise I realized that...
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Citibank’s $392.20 Web and Communications Failure
Today’s communications failure comes from Citibank’s credit card division, Citi Cards. For years, I had been amassing points in their Driver’s Edge program, good for rebates on automobile purchase or...
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Getting Ready for Usability Testing a Responsive Site
At AEP, we’re in the midst of a gigantic redesign of our corporate site, AEP.com. We’re developing the site using responsive design, which means our one design adapts to work on any device. We’ve...
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Security Questions Get Personal!
We’re all familiar with the traditional “mother’s maiden name” online account security question — one of the first I remember when security questions began to proliferate. To seemingly provide more...
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Usability Testing: An Integral Part of Corporate Responsive Redesign
Redesigning Your Site to Be Responsive? You Need to Conduct Usability Testing. Often. A vital component to our customer web site redesign at AEP is iterative usability testing. Our site is large –...
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Design vs. UX Viral Photo — I Object!
There’s a photo making the rounds in the User Experience world that’s gained thousands of favorites and retweets. You know the one — it shows nice, unused paved path next to a dirt path presumably worn...
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AEP Outage Alerts Have Launched to Customers!
AEP Outage Alerts have launched to customers. AEP will send alerts by text or email notifying the customer that their power is out, estimated restoration time, and power restored.
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